Privacy Policy

1. Data Controller and Contact Details

The data controller responsible for your personal information is Bandhdelta Pty Ltd, represented by Director Olivia Evans. Our business operations are conducted at 142 Queen Street, Brisbane QLD 4000.

For any privacy-related enquiries, please contact us via:

• Email: [email protected]
• Phone: (07) 3484 1882

2. Types of Data Collected

We collect personal information that you voluntarily provide to us when using our services. This includes:

• Contact Data: Name, email address, and phone number provided via our contact form or direct communication.
• Project Data: Technical specifications, drawings, and 3D models provided for printing or modelling purposes.
• Communication Data: Records of correspondence via email or phone calls regarding your order.

We do not use automated tracking cookies for analytics or marketing. Our use of local storage for consent management is detailed in our Cookie Policy.

3. Purposes and Legal Basis

We process your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). The legal basis for processing is the performance of a contract (processing your order) or our legitimate interest in responding to your enquiries.

Specifically, we use your data to:

• Provide 3D printing and modelling services as requested.
• Calculate costs and provide quotes.
• Coordinate delivery and payment of services.
• Comply with the Australian Consumer Law regarding service warranties.

4. Third-Party Processors and International Transfers

To ensure efficient communication, we use the following third-party providers:

• FormSubmit: Our contact forms are processed via formsubmit.co. This service is based in the USA. By submitting a form, you acknowledge that your data is transferred to the USA. FormSubmit processes data according to the laws of its jurisdiction and the terms of its service.
• Hosting: Our website is hosted by Micron 21 Pty Ltd, located at Unit 2, 7 Eastspur Court, Kilsyth South VIC 3137, Australia.

All transfers are handled in accordance with APP 8, ensuring that reasonable steps are taken to protect your information from unauthorised access.

5. Data Retention and Storage

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. In accordance with our business rules, client 3D models are stored for 6 months following the completion of the project.

Consent for data processing is managed via a local storage key bndh-consent, which expires after 180 days. For a detailed explanation of our payment and deposit terms, please refer to Terms and Conditions Section 3.

6. Your Rights as a Data Subject

Under the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth), you have the following rights:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request that we correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data, provided it is no longer required for legal or contractual obligations.
• Right to Withdraw Consent: You may opt-out of any communication at any time.

7. Complaints and Jurisdiction

If you believe we have mishandled your data, please contact us first to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

GPO Box 5288, Sydney NSW 2001 | https://www.oaic.gov.au

Any legal disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Brisbane.